Retail Part Time Team Lead

Office Depot • Lakewood, CO

22d • $15 - $21

About The Position

The part-time Retail Team Lead at Office Depot provides total solutions to customers across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses provided training and sales tools to advise customers, and supports a customer-centric environment and positive culture aligned with Office Depot’s 5C values. The Team Lead proactively engages customers, assesses their needs, and works to ensure satisfaction while driving sales of the company’s offerings.

The role helps build a vibrant sales culture and maintain the store’s visual and merchandising standards, freight, and logistics activities. It also supports Print Services operations and customer orders. As a part-time Key Carrier, the Team Lead may perform Leader on Duty functions and must be able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts. These responsibilities include maintaining building and associate safety and security, supporting loss prevention, and carrying out store opening or closing processes. The position may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and overall store sales.
• Operate Print Services equipment and assist associates in its use to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure the safety and security of the building and associates when management is absent.
• Perform store opening and closing responsibilities, including alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviews of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• A benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED