Retail Part Time Team Lead

Office Depot•Bossier City, LA

21d

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, serves as a trusted advisor, and uses provided training and sales principles to assess customer needs and support sales. The Team Lead contributes to a customer-centric environment, engages with the local community, supports a positive culture aligned with Office Depot’s 5C values, and promotes the brand and its products and services. The position supports sales, customer satisfaction, store visual and merchandising standards, freight and logistics activities, and a vibrant sales culture. It also serves as a part-time Key Carrier role and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. The role may require consent to periodic comprehensive background checks conducted by a third party. The ODP Group provides products, services, and technology solutions through business-to-business distribution and an omnichannel presence that includes supply chain and distribution operations, sales professionals, online channels, and Office Depot and OfficeMax retail stores. The company states a commitment to a safe and healthy work environment and expects coworkers to work safely and address potential hazards or concerns. The role offers competitive salaries, a benefits package that includes a 401(k), opportunities for career growth, and possible participation in an incentive program, subject to its terms and conditions.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and point-of-sale systems.
Attention to detail; experience in Print Services is ideal.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and to be scheduled for those shifts.
May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

Experience in sales and/or customer service.
Experience in Print Services.
High school diploma or equivalent.

Responsibilities

Support efficient operation of Print Services while driving overall store sales.
Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss-prevention compliance and support the company’s loss-prevention efforts.
Comply with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer-satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to encourage client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
Ensure building and associate safety and security when the management team is absent.
Perform opening and closing responsibilities, including promoting awareness of key performance indicators, guiding associates to improve results, and activating or deactivating the store alarm system.
May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
Perform other duties as assigned.