Retail Part Time Team Lead

Office Depot • Nashville, TN

15d • $11 - $18

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print. The Team Lead builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role uses Office Depot sales principles to engage customers, assess their needs, promote offerings, and ensure satisfaction.

The Team Lead helps develop a vibrant sales culture and maintain visual merchandising standards while supporting freight and logistics activities. This role is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts and may require periodic comprehensive third-party background checks.

The position supports Print Services, store operations, customer engagement, sales, and loss prevention. It includes operating Print Services equipment, assisting associates, processing merchandise, improving operational efficiency, coaching associates, supporting community outreach, and ensuring building and associate safety when management is absent. The Team Lead may also support cash-handling and related store audits.

Office Depot offers competitive salaries, a benefits package that includes a 401(k), opportunities to grow within the organization, and possible participation in an incentive program subject to its terms and conditions. The company emphasizes workplace safety and equal employment opportunity.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale (POS) systems.
• Attention to detail.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven approach, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• Ability to operate equipment in the Print Services area.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support efficient operation of the Print function while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, timely completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain regular loss prevention compliance and support company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and guide associates in improving results while acting as Leader on Duty or External Key Carrier.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED