Retail Part Time Team Lead

Office Depot • Asheville, NC

20d • $12 - $20 • Onsite

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric store environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports a vibrant sales culture and store standards, including visual merchandising, freight, and logistics activities. It also serves as a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. Responsibilities may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel retail operations. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making; patient and motivated to build product and selling knowledge.
• Ability to support a safe work environment and address potential hazards or concerns.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while contributing to overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, on-time completion of client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Promote positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Help maintain visual and merchandising standards, and support freight and logistics activities.
• As External Key Carrier or Leader on Duty, help ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including promoting awareness of key performance indicators, guiding associates on results, operating the store alarm system, and following opening and closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED