Retail Part Time Team Lead

Office Depot • Pompano Beach, FL

16d • $14 - $20

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values. The Team Lead uses sales principles and training to engage customers, assess their needs, and promote the company’s full range of offerings.

The position helps foster a strong sales culture, maintain visual and merchandising standards, and support freight and logistics activities while prioritizing customer satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and working the applicable shifts. The role may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven, and capable of sound decision-making.
• Patience and willingness to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the respective shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to ensure efficient production and accurate, on-time completion of customer orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive customer retention.
• Develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including activating or deactivating the alarm system and following opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Incentive program participation may be available, subject to the Incentive Plan terms and conditions.
• Opportunities to move and grow within the organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED