Retail Team Lead (FT)

New Balance•Highland Village, TX

18d•Onsite

About The Position

As part of the New Balance Retail Leadership Team, the full-time Retail Team Lead assists with opening and closing the store, driving results, operational duties, and delivering a world-class experience for guests. The role leads by example through New Balance’s Core Competencies and provides a positive leadership presence on the sales floor.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent educational experience.
Demonstrated leadership ability.
Strong customer service and verbal communication skills.
Willingness to work a flexible schedule to meet retail business demands, including weekends and holidays.
Ability to lift 4 lbs. frequently and a maximum of 8 lbs. occasionally.
Ability to move product boxes weighing up to 50 lbs., with assistance if necessary.
Ability to kneel or squat frequently, stand for extended periods, climb ladders occasionally, and climb and descend stairs frequently depending on location.

Nice To Haves

Two years of retail supervisory experience preferred.

Responsibilities

Communicate and coach professionally with associates while providing a positive leadership presence on the sales floor.
Help achieve store key performance indicators through associate training and development.
May assist the store manager with creating schedules and lead floor moves.
Deliver a great guest experience using the GUEST service model.
Support store operations, including opening and closing, inventory control, and following operational procedures.
Participate in recruiting, interviewing, and hiring top talent.
Follow safety and reporting regulations, including proper lifting procedures.