Retail Part Time Team Lead

Office Depot • Asheville, NC

18d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses the company’s sales principles to engage customers, assess their needs, promote offerings, and support customer satisfaction. The role also helps maintain store visual and merchandising standards and supports freight and logistics activities.

The Retail Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. The role includes External Key Carrier duties such as opening and closing the store, and the employee may be scheduled for those shifts. These duties include supporting building and associate safety and security while management is absent, raising awareness of key performance indicators, guiding associates toward improved results, and activating or deactivating the store alarm. The position may also involve reviewing cash-handling, cashier, merchandise-error, register-void, tax-exemption, and related cash-office audit records. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The role supports Print Services operations and sales, assists associates with Print Services equipment, and helps ensure customer orders are completed correctly and on time. It also supports efficient store operations, loss-prevention compliance, customer engagement, associate coaching, community outreach, and improvements to sales, profitability, conversion, average order value, and customer satisfaction.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, an online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the respective shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and sales, including operating and assisting associates with equipment and ensuring customer orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss-prevention compliance and support company loss-prevention efforts.
• Contribute to sales and profitability through conversion, average order value, and customer-satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote customer retention.
• Continue developing personal selling skills and product knowledge using the sales and service tools provided.
• Perform External Key Carrier and, when applicable, Leader on Duty functions, including opening or closing the store and supporting building and associate safety and security when management is absent.
• During opening or closing duties, raise awareness of key performance indicators, guide associates on improving results, and activate or deactivate the store alarm system.
• May assist with reviews of cash-handling, cashier, merchandise-error, register-void, tax-exemption, and related cash-office audit records.
• Perform other duties as assigned and support a safe work environment by working safely and addressing potential hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible for an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED