Retail Part Time Team Lead

Office Depot • Lufkin, TX

21d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using company training and sales principles to understand customer needs and support customer satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales and store operations, including print services, visual merchandising, freight and logistics, and client satisfaction. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts and responsibility for building and associate safety and security when management is absent. The essential functions may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through a business-to-business distribution platform and omnichannel presence. The company states that it is committed to a safe and healthy work environment and expects coworkers to support its operational safety culture by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to grow within the organization, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; Print Services experience is desirable.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable approach in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, results-driven approach, sound decision-making, patience, and willingness to continually build product and selling knowledge.
• Ability to perform External Key Carrier duties, including opening and closing responsibilities and working the corresponding scheduled shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.

Responsibilities

• Support efficient operation of the Print function and contribute to overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently, following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including communicating key performance indicators, guiding improvement in results, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential hazards or concerns in support of the company’s operational safety culture.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED