Retail Part Time Team Lead

Office Depot•Bossier City, LA

22d•$11 - $15

About The Position

The Retail Team Lead is a part-time position that provides customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, proactively engages customers using Office Depot sales principles, assesses their needs, and supports a customer-centric environment and positive store culture aligned with the company’s 5C values. The Team Lead demonstrates knowledge and enthusiasm for the brand and its offerings while contributing to sales, client satisfaction, visual merchandising, freight, and logistics. The role supports Print Services operations, including operating and assisting associates with equipment and helping ensure customer orders are accurate and completed on time. It also supports operational efficiency, loss prevention, company procedures, community outreach, and associate coaching and training. As a part-time Key Carrier, the Team Lead may perform Leader on Duty functions and must be able to open and close the store, including scheduled shifts involving those responsibilities. The position may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Ability to perform External Key Carrier responsibilities, including opening and closing the store and working the respective scheduled shifts.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trustworthiness.
Action-oriented, results-driven, and able to exercise sound decision-making and patience.
Desire to continuously build product and selling knowledge.

Nice To Haves

Experience in Print Services.

Responsibilities

Support the Print Services function and overall store sales.
Operate and assist associates with Print Services equipment to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate services for customers throughout the store.
Process merchandise accurately and efficiently, following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
Ensure compliance with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
Support community outreach initiatives to encourage client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Help ensure building and associate safety and security when management is absent.
Perform opening and closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
Promote awareness of key performance indicators and provide guidance to improve results.
May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned or deemed necessary.