Retail Part Time Team Lead

Office Depot • Kailua, HI

27d • $18 - $20

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The Team Lead builds and maintains customer relationships, uses training and sales principles to identify customer needs, and contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values. The role supports sales, visual merchandising, freight and logistics, and client satisfaction. It also includes part-time Key Carrier duties and may include Leader on Duty functions. The Team Lead must be able to open and close the store and is scheduled for those shifts. Periodic comprehensive background checks may be required.

The role supports Print Services operations, including operating and assisting associates with equipment, completing client orders accurately and on time, and coordinating service requests. It also processes merchandise, follows operational and merchandising standards, supports loss prevention and policy compliance, identifies opportunities to reduce waste, and contributes to sales and profitability initiatives.

As a client-facing leader, the Team Lead supports customer satisfaction, coaches and trains associates, participates in community outreach, and continually develops selling skills and product knowledge. When serving as External Key Carrier or Leader on Duty, the role helps maintain building and associate safety, supports loss prevention, performs opening or closing procedures, communicates performance indicators and guidance, operates the store alarm system, and may assist with cash-handling and related audits.

The company describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel retail presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards. The posting states that duties may extend beyond those listed.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to build product and selling knowledge.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and overall store sales.
• Operate Print Services equipment and assist associates to ensure efficient production and accurate, on-time client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process-improvement opportunities and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when the management team is absent.
• Perform store opening or closing responsibilities, including alarm activation or deactivation and applicable procedures.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit records.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the plan’s terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED