Retail Part Time Team Lead

Office Depot•Topeka, KS

15d•$13 - $16

About The Position

The Retail Team Lead is a part-time role that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, positive workplace culture, sales, and store visual and merchandising standards. The position supports Print Services operations and production, operational efficiency, loss prevention, and client engagement. It also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store, operating the alarm system, and supporting building and associate safety and security when management is absent. Periodic comprehensive third-party background checks may be required.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented, results-driven, and capable of sound decision-making.
Patience and desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

Experience in Print Services.
High school diploma or equivalent.
Sales and/or customer service experience.

Responsibilities

Support the Print function and overall store sales.
Operate Print Services equipment and assist associates so client orders are completed correctly and on time.
Use communication tools to request assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
Support community outreach initiatives that promote client and customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Ensure building and associate safety and security when management is absent.
Perform opening or closing responsibilities, including store alarm activation or deactivation and store opening or closing processes.
Promote awareness of key performance indicators and guide associates on improving results.
May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned or deemed necessary.