Retail Team Lead-Full Time

Goodwill Industries of West Michigan•Allendale, MI

15d

About The Position

The Retail Team Leader assists store management with the daily operations of a retail store, excluding personnel issues. The role supports merchandise acquisition, display, and sales; administrative and clerical work; sales reporting; training; enforcement of store procedures and policies; facility upkeep; security and loss prevention; and safety compliance. The Team Leader may also perform Lead Cashier and Retail Associate duties as required. The position works primarily indoors, with occasional outdoor work. The environment may be hectic and occasionally high-stress, with short deadlines and some overtime. Weekend and holiday work is required, and the employee must be available and on call for store emergencies. The position may involve use of a personal vehicle for agency business and travel to off-site meetings or other stores.

Requirements

High school diploma or equivalent.
At least one year of experience in retail operations.
Demonstrated accuracy with accounting and bookkeeping.
Ability to handle customer complaints courteously and responsibly.
Ability to provide positive internal and external customer relations and interact and work with individuals referred for training.
Ability to think independently in the supervisor's absence.
Ability to demonstrate quality control and accuracy with sorting and pricing guidelines.
Valid driver's license, valid insurance, and a good driving record.
Maintain a valid powered industrial truck license when required.
Availability to work weekends and holidays and be on call for store emergencies.

Responsibilities

Assist store management with general store operations, including merchandise acquisition, display, sales, rotation, pricing, and inventory.
Perform administrative and clerical duties related to store operations.
Provide sales reports and accurate retail information in a timely manner.
Oversee personnel, clients, and volunteers assigned to the retail store.
Direct training.
Enforce store procedures and GIWM policies in day-to-day operations.
Ensure the grounds and building are properly maintained; report repair needs and recommend replacements as necessary.
Enhance security and loss prevention.
Ensure compliance with OSHA/MIOSHA requirements and GIWM safety regulations.
Perform Lead Cashier and Retail Associate job functions as required.
Meet production goals and follow Kaizen principles, including the 6S Checklist, procedures, signage, and layout.