Full Time Retail Lead

Ross Stores•Burlington, NJ

About The Position

The Retail Associate is responsible for providing Customers with a positive shopping experience. The role includes courteous customer service, support for store operations, maintaining a clean and safe environment, and ensuring merchandise is presented and organized according to company standards. Associates are expected to perform assigned tasks across Store areas as business needs require and may be asked to take on additional tasks to help meet customer service and operational goals. The role requires following company safety, customer service, merchandise presentation, loss prevention, cash-handling, and operational procedures. Associates maintain professionalism and confidentiality, protect company and customer assets, and work efficiently while supporting a positive experience for Customers and fellow Associates.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat Customers and Associates respectfully and courteously, recognize fellow Associates through company recognition programs, and represent the Company brand with integrity.
Assist Customers with merchandise and questions, greet Customers, respond promptly to service calls, and resolve issues or contact Store Leadership when needed.
Perform cleaning duties, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company dress code.
Complete assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise items according to company practices and presentation guidelines.
Maintain merchandise and brand-name familiarity within departments to assist Customers.
Follow loss prevention, merchandise protection, Mark-Out-of-Stock, cash, check, charge card, refund, void, and offline transaction policies and procedures.
Safeguard confidential information, cash and credit card information, and merchandise.
Work with urgency, execute Store best practices, and maximize productivity by minimizing unnecessary workflow steps and touches.
Use Store equipment, including PDTs, registers, and PCs, as required.