Retail Team Lead
About The Position
The Retail Team Lead assists management in operating a Goodwill retail store. Duties include customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not assisting management with store operations, the Team Lead works with an assigned primary team: either the retail sales floor team or the back-room production team, as assigned by the Retail General Manager. The role coaches and trains associates on the assigned team as a subject matter expert. It is responsible for coaching and training AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on that team, but has no direct reports. The employee may receive up to $350 in new-hire bonuses: $250 after 60 days of employment and $100 after 90 days. Employment is contingent upon successful completion of a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.
Requirements
- At least 1 year of supervisory, team-leading, or equivalent experience.
- Ability to work a flexible schedule in support of store opening, production, and closing operations.
- Ability to communicate effectively in English with customers and GCT associates.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 30 pounds, with or without reasonable accommodation.
- Big Joe certification to load and unload trailers.
- Regular, predictable attendance as business demands dictate.
- Successful completion of a pre-employment background check is required.
Responsibilities
- Assist the store management team with overall retail store operations when scheduled or assigned.
- Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
- Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
- Coach and train associates on the assigned sales floor or production team as a subject matter expert.
- Coach and train AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team.
- Perform keyholder duties to open and close the store and secure it as scheduled.
- Load and unload trailers, requiring Big Joe certification.
Benefits
- Up to $350 in new-hire bonuses: $250 after 60 days of employment and $100 after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
