Retail Part Time Team Lead

Office Depot • Lufkin, TX

21d • $9 - $14

About The Position

At Office Depot, the Retail Team Lead is a part-time role providing total solutions to customers across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses the company’s sales principles to engage customers, promote offerings, assess customer needs, and support customer satisfaction.

The Team Lead helps develop a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities. The position is also a part-time Key Carrier role and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for the corresponding shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The role supports Print Services operations, including using and assisting associates with equipment, completing client orders correctly and on time, and coordinating customer service. It also supports operational efficiency, loss prevention, sales and profitability, client engagement, associate coaching and training, community outreach, and store safety and security. Key Carrier duties may include overseeing building and associate safety when management is absent, opening or closing procedures, alarm activation and deactivation, communicating key performance indicators, and assisting with reviews of cash handling and related records.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe and healthy work environment and address potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities to grow within the organization, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and being scheduled for those shifts.
• Consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate Print Services equipment and assist associates with its use to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing responsibilities, including alarm activation or deactivation and store opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED