Retail Part Time Team Lead

Office Depot • Baton Rouge, LA

21d • $12 - $15

About The Position

At Office Depot, the Retail Team Lead is a part-time role providing total solutions to customers across Products, Technology, Services, Furniture, and Print. The Team Lead builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The role uses Office Depot sales principles to proactively engage customers, assess their needs, and drive sales of the company’s offerings.

The Retail Team Lead helps create a vibrant sales culture and maintain store visual and merchandising standards while supporting freight and logistics activities and prioritizing client satisfaction. The role also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store, and the employee must be scheduled for those shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations, store efficiency, client engagement, loss prevention, and store safety and security. The Retail Team Lead may also help review cash-handling, cashier, merchandise-error, register-void, tax-exemption, and related cash-office audit records. The company describes its work environment as committed to coworker and customer safety, and expects coworkers to support its operational safety culture.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, and patience.
• Desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function’s efficient operation while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently, following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Continually develop personal selling skills and product knowledge using sales and service tools to deliver total solutions.
• Help ensure building and associate safety and security when the management team is absent.
• Perform opening and closing responsibilities, including awareness of key performance indicators, guidance to improve results, alarm system activation and deactivation, and store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED