Retail Part Time Team Lead

Office Depot • St. Louis, MO

15d • $16 - $16

About The Position

The Retail Team Lead is a part-time role providing Office Depot customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs, promote offerings, and support a customer-centric environment and positive store culture aligned with the Office Depot 5C values. The Team Lead helps develop a vibrant sales culture, maintain visual and merchandising standards, and support freight and logistics activities while prioritizing client satisfaction.

The Retail Team Lead supports Print Services operations and store sales, operates and assists associates with Print Services equipment, and helps ensure orders are completed correctly and on time. The role also processes merchandise, supports operational efficiency and loss prevention, coaches associates on customer experience, and participates in community outreach. As a part-time Key Carrier, the Team Lead may perform Leader on Duty functions and must be able to fulfill External Key Carrier responsibilities, including scheduled opening and closing shifts. These duties include maintaining building and associate safety and security in the management team's absence, supporting store opening and closing procedures, and helping monitor key performance indicators and certain cash and merchandise audits.

The essential functions may require consent to periodic comprehensive background checks conducted by a third party. The company describes its work environment as committed to coworker and customer safety, and expects coworkers to work safely and address potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for career growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store on scheduled shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Provide total-solution sales and service across products, technology, services, furniture, and print; proactively engage customers and assess their needs.
• Build and maintain customer relationships and contribute to a customer-centric environment and positive store culture.
• Support efficient Print Services operations and overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain production efficiency and complete client orders correctly and on time.
• Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices; perform other duties as assigned.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Coach and train associates to improve the customer experience and client satisfaction.
• Support community outreach initiatives that promote client and customer retention.
• Continue developing personal selling skills and product knowledge using company sales and service tools.
• As an External Key Carrier or Leader on Duty, help ensure building and associate safety and security when management is absent.
• Perform scheduled store opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, merchandise error, register void, tax exemption, and related cash office audit logs.
• Work safely and address potential safety hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED