Retail Part Time Team Lead

Office Depot • Pearland, TX

24d • $10 - $15

About The Position

The Retail Team Lead is a part-time position at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles and provided training to proactively engage customers, assess needs, recommend offerings, and support customer satisfaction.

The role helps develop a vibrant sales culture and maintain store visual and merchandising standards while supporting freight and logistics activities. As a part-time Key Carrier, the Team Lead may perform Leader on Duty functions and must be able to perform External Key Carrier responsibilities, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Responsibilities span Print Services, store operations, customer engagement, and key-carrier duties. The Team Lead supports efficient print operations, operates and assists associates with print equipment, and coordinates service for customers. They process merchandise accurately, support loss prevention and company policy compliance, identify operational improvements, and contribute to sales and profitability. They coach and train associates to improve the customer experience, support community outreach and customer retention, and develop their own selling skills and product knowledge. When serving as External Key Carrier or Leader on Duty, they help ensure building and associate safety and security, perform opening or closing tasks, communicate key performance indicators, guide performance improvement, operate the store alarm system, and may assist with cash-handling and register-related audits.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, dedicated sales professionals, an online presence, and Office Depot and OfficeMax retail stores. The company is committed to a safe and healthy work environment and expects coworkers to support operational safety by working safely and addressing hazards or concerns. The role description is not exhaustive, and other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making.
• Patience and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier duties, including scheduled opening and closing shifts.
• Ability to consent to periodic comprehensive third-party background checks may be required for essential functions.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support sales of products, technology, services, furniture, and print offerings by proactively engaging customers, assessing needs, and delivering total solutions.
• Support efficient operation of the Print Services function and contribute to overall store sales.
• Operate equipment in the Print Services area and assist associates with equipment use to support efficient production and accurate, timely client orders.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to increased sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Continually develop personal selling skills and product knowledge using provided sales and service tools.
• As an External Key Carrier or Leader on Duty, help ensure the safety and security of the building and associates when management is absent.
• Perform store opening and closing responsibilities, including store alarm activation or deactivation and related processes.
• Build awareness of key performance indicators and provide guidance to improve results while serving in key-carrier or Leader on Duty functions.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED