Retail Part Time Team Lead

Office Depot•Pasadena, TX

23d

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print. The Team Lead builds customer relationships and acts as a trusted advisor, using company training and sales principles to identify customer needs, support sales, and deliver a satisfying experience. The role contributes to a customer-centric environment, community engagement, positive store culture, and strong visual and merchandising standards. The position supports Print Services operations and sales, including using and assisting associates with equipment to complete client orders accurately and on time. It also supports store operations, freight and logistics, loss prevention, and process improvement. As a part-time Key Carrier, the Team Lead may perform Leader on Duty duties and must be able to carry out external key carrier responsibilities, including scheduled opening and closing shifts and securing the building. The role may require consent to periodic comprehensive third-party background checks.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and point-of-sale systems.
Attention to detail.
Ability to perform External Key Carrier responsibilities, including opening and closing the store, and be scheduled for those shifts.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Nice To Haves

Experience in Print Services.

Responsibilities

Support sales of products, technology, services, furniture, and print offerings by proactively engaging customers and assessing their needs.
Build and maintain customer relationships and provide knowledgeable, customer-focused service.
Support efficient Print Services operations and overall store sales.
Operate and assist associates with equipment in the Print Services area to ensure client orders are completed accurately and on time.
Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
Coach and train associates to enhance the customer experience and support positive client satisfaction.
Support community outreach initiatives to drive customer retention.
Develop personal selling skills and product knowledge using sales and service tools.
Ensure the safety and security of the building and associates when management is absent.
Perform opening and closing responsibilities, including communicating key performance indicators, guiding improvements, and activating or deactivating the store alarm.
May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned.