Retail Part Time Team Lead

Office Depot • Pompano Beach, FL

15d

About The Position

The Retail Team Lead is a part-time role providing total solutions to customers across Products, Technology, Services, Furniture, and Print. The role builds customer relationships and acts as a trusted advisor by using provided training to support sales offerings. The Team Lead supports a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Retail Team Lead proactively engages customers using Office Depot’s sales principles, assesses customer needs, drives sales, and helps ensure satisfaction. The role contributes to store sales culture, visual and merchandising standards, freight and logistics activities, and client satisfaction. It also includes part-time Key Carrier duties and may involve Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. The role may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations, customer engagement, store operational efficiency, loss prevention, and opening or closing procedures. The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

The company offers competitive salaries, a benefits package that includes a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions. The job posting remains open for at least three days and expires when the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the respective scheduled shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• Experience in Print Services.
• Sales and/or customer service experience.
• High school diploma or equivalent.

Responsibilities

• Support efficient Print Services operations and contribute to overall store sales.
• Operate Print Services equipment and assist associates with its use to ensure orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Ensure building and associate safety and security when management is absent.
• Perform opening and closing duties, including raising awareness of key performance indicators, guiding associates on improving results, and activating or deactivating the store alarm system.
• May assist with review of cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Support the operational safety culture by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED