Retail Part Time Team Lead

Office Depot • Springdale, WA

27d

About The Position

The Retail Team Lead is a part-time role providing customers with total solutions across Products, Technology, Services, Furniture, and Print. The role builds and maintains customer relationships, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses the company’s sales principles to engage customers, assess their needs, and promote the company’s offerings while helping maintain visual and merchandising standards and supporting freight and logistics activities.

The position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include opening and closing the store and being scheduled for those shifts. The role may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The listed duties describe the general nature of the role and are not exhaustive; other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; Print Services experience is advantageous.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier duties, including opening and closing responsibilities, and to be scheduled for those shifts.
• Ability to support operational safety by working safely and addressing potential hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support efficient Print Services operations and contribute to overall store sales.
• Operate and assist associates with Print Services equipment to complete customer orders correctly and on time.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Work with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using the sales and service tools provided.
• Ensure building and associate safety and security when management is absent.
• Perform store opening or closing duties, including communicating key performance indicators, guiding improvements, activating or deactivating the alarm system, and following opening and closing processes.
• May review cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED