Retail Team Lead

Goodwill Southern Rivers•Newnan, GA

19d

About The Position

The Retail Team Lead assists store managers with general oversight of store operations and workflows, supports team development, assists with tactical training for associate-level staff, manages the loss prevention program, upholds safety standards, and maintains GoodwillSR values. The role is based at the Newnan retail store at 228 Bullsboro Dr. The team lead will be cross-trained and expected to learn and work in all areas of the retail operation. The position averages 32–40 hours per week, with hours fluctuating based on business needs and operating days varying by store location. The team lead must be available to work any shift Monday through Sunday. Goodwill Industries of the Southern Rivers, Inc. seeks people who support its mission of developing people, changing lives, and building communities, and who demonstrate its values of honesty, integrity, respect, excellence, and service. The organization is an equal opportunity employer and maintains a drug-free workplace with pre-employment substance abuse testing.

Requirements

High school diploma or General Education Degree (GED).
Two years of supervisory experience leading a team.
Basic math skills.
Basic computer skills.
Prior experience in a retail or customer service-related environment.
Cash handling experience.
Must be available to work any shifts Monday through Sunday.

Nice To Haves

Warehouse experience.

Responsibilities

Ensure proper maintenance, reporting, and management of store financial assets, including cash register tills, cash deposits, and the change fund.
Supervise team members to ensure they provide customers with a strong service experience.
Delegate tasks and duties to store team members.
Create an environment that helps team members achieve expectations, goals, and performance measures.
Meet or exceed daily retail store goals.
Develop relationships with donors and customers.
Assist customers with purchases and pricing.
Ensure the sales floor layout is customer-friendly.
Check pricing to ensure policies and proper formats are followed.
Understand item pricing and the “color of the week.”
Assist with hiring and onboarding new team members.
Understand and practice all safety requirements.
Assist store managers with oversight of store operations and workflows, team development, and tactical training for associate-level staff.
Manage the loss prevention program and uphold safety standards and GoodwillSR values.
Learn and work in all areas of the retail operation as required.
Perform other duties as assigned by the Store Manager.