Retail Part Time Team Lead

Office Depot • Baton Rouge, LA

21d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training to support sales. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position uses Office Depot’s sales principles to engage customers, assess their needs, drive sales, and support client satisfaction. It also helps maintain store visual and merchandising standards and supports freight and logistics activities. The Team Lead serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts. The role may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations, store efficiency, loss prevention, customer engagement, and opening or closing procedures. The company describes a commitment to a safe and healthy work environment and offers competitive salaries, a benefits package including a 401(k), opportunities for growth, and possible eligibility for an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail; Print Services experience is desirable.
• Advanced selling skills and a strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and be scheduled for those shifts.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support efficient Print Services operations and contribute to overall store sales.
• Operate Print Services equipment and assist associates to ensure orders are completed accurately and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including raising awareness of key performance indicators, guiding associates to improve results, activating or deactivating the store alarm, and following store opening or closing processes.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, paid under the plan’s terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED