Retail Team Lead

Goodwill Southern Rivers • Albany, GA

14d • Onsite

About The Position

The Retail Team Lead assists store managers with general oversight of store operations and workflows, supports team development and tactical training for associate-level staff, manages the loss prevention program, upholds safety standards, and maintains GoodwillSR values. The role is based at the Albany, Georgia retail store on North Slappey Boulevard. The team lead is cross-trained and expected to learn and work in all areas of the retail operation.

This position averages 32–40 hours per week, with hours fluctuating based on business needs such as seasonal changes and donation volumes. Operating days vary by store location, and the Retail Team Lead must be available to work any shift Monday through Sunday.

Requirements

• High school diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team or on-the-job training.
• Basic math skills.
• Basic computer skills.
• Prior experience in a retail or customer service-related environment.
• Cash handling experience.

Nice To Haves

• Warehouse experience preferred.

Responsibilities

• Ensure proper maintenance, reporting, and management of store financial assets, including cash register tills, cash deposits, and the change fund.
• Supervise team members to ensure they provide customers with the best service experience.
• Delegate tasks and duties to store team members.
• Create an environment that enables team members to meet expectations, goals, and performance measures.
• Meet or exceed daily retail store goals.
• Develop relationships with donors and customers.
• Assist customers with purchases and pricing.
• Ensure the sales floor layout is customer-friendly.
• Check pricing to ensure policies and proper formats are followed.
• Understand item pricing and the color of the week.
• Assist with hiring and onboarding new team members.
• Understand and practice all safety requirements.
• Perform other duties as assigned by the Store Manager.
• Support team development and tactical training for associate-level staff.
• Manage the loss prevention program.
• Learn and work in all areas of the retail operation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (PTO)
• 401(k) with company match
• Competitive benefits package
• Hourly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED