Retail Talent Development Partner

Goodwill of SWPA•Pittsburgh, PA

10h

About The Position

Goodwill of Southwestern Pennsylvania and North Western West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. The Retail Talent Development Partner (RTDP) plays a critical role in developing and delivering training programs that align with Goodwill’s operational goals and career development initiatives. This hands-on role is responsible for coaching and guiding store leadership and team members, ensuring training is effectively applied in real-world retail environments. By working closely with the Director of Retail Talent Development and People Services, the RTDP ensures that all training initiatives support operational efficiency, employee development, and continuous process improvement. This role also provides direct support to store operations when necessary, ensuring business continuity and leadership coverage.

Requirements

Retail leadership experience (5+ years with an Associate’s Degree or 3+ years with a Bachelor’s Degree)
Hands-on training and development experience
Employee coaching
Strong understanding of retail operations such as staffing, customer service, and merchandising
Experience collaborating with store leadership and regional directors to drive performance
Current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)

Nice To Haves

Multi-unit training
Process improvement (Kaizen, Lean, or Six Sigma)
LMS utilization
Instructional design
Workforce development initiatives such as succession planning and career pathing

Responsibilities

Assist in the development and implementation of training programs that address operational and leadership needs, in collaboration with the Director of Retail Talent Development and People Services.
Provide real-time coaching to employees and leadership teams to reinforce learning and enhance skills.
Actively engage in Academy Store to facilitate hands-on training, ensuring employees gain practical experience.
In collaboration with the Director of Retail Talent Development, partner with Regional Directors and site leadership teams to identify operational challenges and implement targeted training solutions.
Maintain a current and up-to-date understanding of and comply with all organization policies and procedures.