As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering curbside orders; and monitoring alerts so Buy Online Pickup In-Store orders are completed on time. You also help keep the stockroom and sales floor running efficiently. The role includes customer interactions such as greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues also maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. At the end of the day, they organize the stockroom and complete orders to prepare the team for the next day. The role emphasizes teamwork, hospitality, operational excellence, and achieving sales goals.
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