Retail - Supervisor

SSA Group, LLC • Corpus Christi, TX

8d

About The Position

The Retail Supervisor provides dynamic leadership for retail teams, motivating staff to meet customer and client expectations. The supervisor oversees daily floor operations, team onboarding and development, guest service, merchandising, inventory support, cash handling, shop cleanliness, employee breaks and hours, and achievement of sales goals and other metrics. The role also supports company and client sustainability and conservation efforts, community engagement, and an inclusive, supportive team environment. The supervisor reports to the Assistant Retail Operations Manager and Retail Operations Manager.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with retail management, team members, and guests.
• Proven leadership skills and understanding of team building and development while fostering partnerships.
• General problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Point-of-sale (POS) knowledge.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role’s functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Three to five years of retail background.
• All education backgrounds are eligible.

Nice To Haves

• One to two years of retail supervisor experience is a plus.

Responsibilities

• Motivate staff to exceed customer and client expectations.
• Integrate new team members; supervise, develop, and coach assigned personnel.
• Remain knowledgeable of and manage operations in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Deliver EXTRA Guest Service to provide memorable experiences for guests and clients.
• Support store leadership with inventory control programs.
• Ensure cash-handling procedures are followed at all times.
• Provide daily oversight of the floor team and promote a positive attitude among teammates and guests.
• Merchandise products to maximize sales and fulfill guest needs quickly and efficiently.
• Oversee the cleanliness of the shop and displays.
• Resolve guest complaints and process refunds.
• Manage employee breaks and hours in accordance with state and federal labor laws.
• Achieve sales goals and other metrics.
• Create and implement daily staff check-ins, goals, and performance notes.
• Support unit compliance with company and client guidelines, including sustainability and conservation efforts; apply relevant practices and provide staff teaching opportunities.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach across the brand team and units; remove barriers and empower team members’ growth and opportunity.
• Perform other duties or tasks as deemed necessary by management or changing circumstances.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed