Retail Supervisor

Goodwill Greater Milwaukee & Chicago • West Allis, WI

9d

About The Position

The Retail Supervisor assists with supervision and store and donation center operations. The role motivates the team to meet customer satisfaction and production standards and achieve established revenue goals. It supports merchandising and coaches engaging customer interactions to create a positive customer experience. The position follows organizational policies, procedures, and programs, and typically handles projects and tasks spanning one day to three months. Routine work is completed under close supervision and regularly reviewed by a manager or senior coworkers; work beyond routine responsibilities comes with detailed instructions.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional night and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to move about to accomplish tasks; lift and move objects, stoop, kneel, crouch, or crawl, and reach upward or downward to retrieve objects.
• Ability to stand for long periods and hear and respond to equipment warning devices.
• Vision required for computer keyboard use, working with written and electronic information, and assessing store and donation center operations; travel is required.
• Ability to work subject to weather conditions, human blood, body fluids or tissue, and hazards including dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Demonstrates customer focus, values differences, communicates effectively, adapts to changing situations, drives results, and ensures accountability.

Nice To Haves

• Two years of supervisory experience.

Responsibilities

• Plan and manage assigned work to complete routine job responsibilities, and follow through on learning and skill building needed to adapt to change.
• Apply basic knowledge of job procedures and methods, customer service fundamentals, and responses to routine requests.
• Serve as an ambassador for Goodwill in the wider community and participate in volunteer opportunities as schedule and interest permit.
• Maximize the value of donated goods and maintain production and store environment standards.
• Coordinate the rotation of goods to maintain a continuous flow of new merchandise.
• Support training and coaching of employees, help ensure adequate coverage at point of sale and donations, and promote a productive and collaborative team.
• Assist with hiring associates, including conducting phone screens, and provide training as needed.
• Serve as a service experience leader; operate registers, assign tills, and maintain efficient customer flow, sales staff productivity, and proper cash controls.
• Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
• Work with Store Management on apprehensions in accordance with loss prevention policies and procedures.
• Complete required reports and data entry accurately and on time, and share insights or concerns from reports and documentation with leadership.
• Communicate and implement policies and procedures consistently, reporting concerns to leadership.
• Plan and organize work assignments to improve customer service and protect assets.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Possible participation in an incentive plan, subject to its terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed