Retail Supervisor

Goodwill Greater Milwaukee & Chicago • Bourbonnais, IL

9d

About The Position

The Retail Supervisor assists with supervising store and donation center operations. The role motivates the team to meet customer satisfaction and production standards and achieve revenue goals. It supports merchandising and coaches engaging customer interactions to promote a positive customer experience. The position works under general supervision, with routine work reviewed by a manager or senior coworker, and handles tasks and projects ranging from one day to three months.

Requirements

• Two years of college education or equivalent experience.
• Ability to complete and retain forklift certification.
• Ability to work a varied schedule and flexible hours, including at least two closing shifts per week and every other weekend as scheduled; additional night and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.
• Regularly lift and/or move up to 10 pounds, frequently up to 20 pounds, and occasionally up to 50 pounds.
• Move about to accomplish tasks; lift, stoop, kneel, crouch or crawl, and reach to retrieve objects.
• Work in varied weather conditions and be exposed to human blood, body fluids, or tissue, and hazards such as dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Stand for long periods and hear and respond to equipment warning devices.
• Use vision while working with a computer keyboard and written and electronic information, and to assess store and donation center operations; travel is required.
• Demonstrate customer focus, sensitivity to differences, effective communication, situational adaptability, results orientation, and accountability.

Responsibilities

• Maximize the value of donated goods and maintain production and store environment standards.
• Coordinate the rotation of store goods to maintain a continuous flow of new merchandise.
• Support employee training and coaching, and ensure adequate coverage at the point of sale and in donations.
• Assist with hiring associates, including conducting phone screens, and provide training as needed.
• Serve as a service experience leader by operating the register, assigning tills, maintaining customer flow, supporting sales staff productivity, and ensuring proper cash controls.
• Maintain a safe and orderly work environment and ensure employees use equipment safely and follow safe work practices.
• Work with Store Management on apprehensions in accordance with loss prevention policies and procedures.
• Complete required reports and data entry accurately and on time, and share relevant insights or concerns with leadership.
• Communicate and implement policies and procedures consistently and report concerns to leadership.
• Plan and organize work assignments to improve customer service and protect assets.
• Plan and manage routine responsibilities and special assignments, and follow through on learning and skill building to adapt to change.
• Use technical skills and knowledge to manage day-to-day tasks and apply policies, procedures, and new concepts.
• Represent Goodwill in the community and participate in volunteer opportunities as schedule and interest permit.
• Complete other duties and responsibilities as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Retirement plan
• Paid time off (PTO)
• Other benefits may be available, with specifics varying by job category and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree