Retail Supervisor

Evergreen Goodwill•Port Orchard, WA

4d•$24 - $27

About The Position

The Retail Supervisor assists the management team with daily store operations and supervises and leads retail associates. The role rotates among retail categories and ensures excellent customer service to customers and donors. The supervisor may perform Sales Associate duties as needed and maintains orderly store operations when the Manager and Assistant are absent. The position is non-exempt and reports to the Store Manager.

Requirements

Must have open availability.
Must be customer-focused and have led a team of at least 15 people in a retail setting.
Two years of retail experience with Point of Sale (POS) systems.
Two years of customer service or retail experience.
Proficient knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to learn new technology and software related to the job.
Ability to lift and carry 30–40 pounds.
Ability to stand for long periods and frequently bend, kneel, reach, stoop, squat, push, and climb ladders.
Ability to travel across stairs, ramps, uneven terrain, and other varied surfaces.
Ability to operate computer systems.
Ability to communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Ability to organize, sort, categorize, count, add, and subtract; solve problems; communicate verbally and in writing; manage time; and prioritize.

Nice To Haves

High school graduation or equivalency.
One year of supervisory experience.

Responsibilities

Assign, guide, coach, and train employees, performing Sales Associate work as needed.
Schedule and assign employees to meet retail operational requirements.
Set expectations, provide instruction and coaching, and identify training needs.
Maintain orderly store operations in the absence of the Manager and Assistant.
Address workplace problems that affect employee performance and productivity.
Ensure excellent customer service for customers and donors.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor projects and assignments.
Promote productivity by following up with employees on work results.
Provide excellent internal and external customer service.
Maintain a clean work environment.
Demonstrate safe work practices, report potential hazards or accidents, and support a safety culture.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, monitoring performance, rewarding and disciplining employees, and resolving complaints and problems.
Partner with People Relations as needed and appropriate.
Perform other duties as assigned.

Benefits

Health plan with medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career Advancement Opportunities.
Paid Job Training.