Retail Supervisor | Dothan

America's Thrift Stores•Dothan, AL

1d•$15

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintaining company standards across store areas and responding to customer and donor needs. The role ensures team members provide quick, accurate, and friendly service through daily observation, evaluation, training, coaching, auditing, and quality control. Retail Supervisors demonstrate America's Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The supervisor directs and supports departmental team members, schedules staff according to labor needs, manages inventory and cash operations, and helps maintain merchandise presentation and a safe, respectful workplace. In the absence of the Assistant Store Manager, the supervisor oversees retail processes and the team in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities as needed.

Requirements

Minimum of two years’ experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and/or verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods throughout the work shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access items at heights up to 14 feet, and maintain balance while doing so.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions throughout the workday.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
Ability to move throughout all store areas, including sales floor, front end, processing areas, stock areas, loading/donation areas, offices, and exterior areas as required.
Ability to work in a retail environment with varying noise levels, dust, odors, and changing activity levels, both indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures as business needs require.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to the store’s labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze daily product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Ensure merchandise freshness, condition, pricing, and shop-ability meet high standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setup of sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, policy implementation, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.