Retail Supervisor | Dothan

America's Thrift Stores•Dothan, AL

17h

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor. The role maintains company standards across store areas, responds to customer and donor needs, and ensures team members provide quick, accurate, and friendly service. Retail Supervisors observe, evaluate, train, and coach team performance through audits, quality control, and daily operational activities. They exemplify America’s Thrift Core Values in donor experience, productivity, and customer service. The position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South. The company refreshes its sales floors daily and partners with local charities to support children facing serious illnesses and individuals impacted by substance abuse recovery. It employs more than 1,500 team members and works to keep reusable goods out of landfills.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to meet the physical requirements of the position, including standing and walking for extended periods; lifting and carrying up to 50 pounds; pushing and pulling up to 25 pounds; frequent bending, stooping, kneeling, crouching, reaching, and repetitive movements; climbing approved equipment up to 14 feet; and working throughout store and exterior areas.
Ability to work in varying noise, dust, odor, activity, weather, and temperature conditions, indoors and outdoors, and safely perform essential physical functions throughout the shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe and interact with team members, providing coaching and recognition.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels; analyze product and supply levels and address inventory needs.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints, and model and coach customer service expectations.
Maintain merchandise freshness, condition, pricing, shop-ability, and visually appealing displays.
Assist the General Manager with sales and marketing promotion and program setup.
Maintain a respectful, values-driven workplace and use team member input to inform action.
Escalate complaints to the Assistant Store Manager or General Manager for resolution consistent with company values, policies, and procedures.
Protect company assets and information and promote loss prevention procedures.
Maintain a safe work environment through education, follow-up, policy compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.