Retail Supervisor

Evergreen Goodwill•Port Orchard, WA

5d•Onsite

About The Position

The Retail Supervisor assists the management team with daily store operations and supervises and leads retail associates. The role rotates among retail category assignments and ensures excellent customer service to customers and donors. The supervisor maintains orderly store operations when the Manager and Assistant Manager are absent and carries out supervisory responsibilities in accordance with Goodwill policies and applicable laws. The position pays $23.97–$27.00 per hour, depending on experience (DOE).

Requirements

Must have open availability.
Must be customer-focused.
Must have led a team of at least 15 people in a retail setting.
Two years of retail experience with Point of Sale (POS) systems.
Two years of customer service/retail experience.
Proficient knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to learn technology and software related to the job.
Ability to lift and carry 30–40 pounds; perform fine motor tasks; stand for long periods; bend, kneel, reach, stoop, squat, push, climb ladders, and travel across stairs, ramps, and uneven terrain.
Ability to operate computer systems and communicate effectively verbally and in writing, including with people who have limited English skills.
Reliable attendance.
Ability to organize, sort, categorize, count, add, subtract, solve problems, communicate verbally and in writing, manage time, and prioritize.

Nice To Haves

One year of supervisory experience is preferred.

Responsibilities

Assign, guide, coach, and train employees, and perform Sales Associate work as needed.
Schedule and assign one or more employees to meet retail operational requirements.
Set expectations, provide instruction and coaching, and identify training needs.
Maintain orderly store operations in the absence of the Manager and Assistant Manager.
Address workplace issues affecting employee performance and productivity.
Ensure excellent customer service for customers and donors, including internal and external customers.
Prepare reports by collecting, documenting, and summarizing information.
Plan, organize, and monitor assignments to complete projects.
Follow up with employees on work results to promote productivity.
Maintain a clean work environment and demonstrate safe work practices; report potential hazards or accidents.
Interview, hire, and train employees; plan, assign, and direct work; monitor performance; reward and discipline employees; and address complaints and resolve problems.
Partner with People Relations as needed and appropriate.
Contribute to team efforts, perform related results as needed, and carry out other duties as assigned.