Retail - Supervisor

SSA Group • Corpus Christi, TX

9d

About The Position

SSA Group is a hospitality partner to cultural attractions, bringing together admissions, culinary, and retail to create seamless guest experiences. The Retail Supervisor leads daily retail operations and floor staff, supports store leadership, and helps deliver memorable service for guests and clients. The role promotes an inclusive and supportive workplace, develops team members, and supports company and client sustainability, conservation, and community engagement efforts.

The supervisor maintains a clean, safe, and organized shop; supports inventory and cash-control programs; ensures product merchandising and guest needs are handled efficiently; and works toward sales goals and other performance metrics. The role also helps ensure compliance with applicable laws and company policies and may perform other duties assigned by retail or general management.

Requirements

• Strong interpersonal and communication skills, including the ability to communicate with retail management, team members, and guests.
• Proven leadership skills and understanding of team building and development, while fostering partnerships.
• General problem-solving and decision-making skills, along with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Point-of-sale (POS) knowledge.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Three to five years of retail background.
• All education backgrounds eligible.

Nice To Haves

• One to two years of retail supervisor experience.

Responsibilities

• Lead and motivate staff to exceed guest and client expectations.
• Integrate, supervise, develop, and coach team members; provide daily oversight of the floor team.
• Follow applicable local, state, and federal laws and uphold company policies and procedures.
• Maintain a clean, safe, and organized work environment, shop, and displays.
• Deliver EXTRA Guest Service and fulfill guest needs quickly and efficiently.
• Support inventory-control programs and ensure cash-handling procedures are followed.
• Merchandise products to maximize sales and achieve sales goals and other metrics.
• Resolve guest complaints and process refunds.
• Manage employee breaks and hours in accordance with state and federal labor laws.
• Create and implement daily staff check-ins, goals, and performance notes.
• Promote a positive attitude among teammates and guests.
• Promote an inclusive and supportive team, remove barriers, and empower team members’ growth and opportunity.
• Support company and client sustainability and conservation efforts, and teach staff about related practices as appropriate.
• Support community engagement through hiring efforts, activities, and opportunities to give back.
• Perform other duties as assigned by the General Manager, Retail Operations Manager, or Assistant Retail Operations Manager.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program provides access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to eight hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed