Retail Supervisor | Double Springs

America's Thrift Stores•Double Springs, AL

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards across store areas, and responds to customer and donor needs. The supervisor observes, evaluates, trains, and coaches team members to support quick, accurate, and friendly service. The role also involves auditing, quality control, inventory management, cash handling, merchandise presentation, loss prevention, and maintaining a safe, respectful, values-driven workplace. When the Assistant Store Manager is absent, the Retail Supervisor oversees retail processes and team operations in accordance with company policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities. The position requires flexibility to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to the store’s labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotion setup.
Maintain a respectful, values-driven workplace and use open communication to act on team member input.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.