Supervisor - Pigeon Forge

Nike • Pigeon Forge, TN

5d • Onsite

About The Position

As a Nike Retail Supervisor, referred to as a Specialist, you are the face of NIKE and help customers make the best decisions for them in a high-volume, fast-paced retail environment. You work with your team to focus on customer service, pursue goals together, and contribute to customers’ experiences. The role includes leading by example and delivering service in line with Nike’s Service Principles, while supporting customer needs and helping bring the consumer journey to life.

The position is full-time, 34–40 hours per week, and requires flexibility to work nights, weekends, and holidays based on store needs. Physical requirements include bending, squatting, reaching, climbing a ladder, and standing for extended periods, with or without reasonable accommodations.

Requirements

• Must be at least 18 years old.
• At least 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends, and holidays based on store needs.
• Use customer service authentically to ensure customers feel seen and understood.
• Ability to learn and train on the latest products and technologies.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude and passion to teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Make customers feel welcome, show care for their wants and needs, and exceed their expectations throughout their journey.
• Act professionally and demonstrate integrity, reliability, and kindness.
• Operate a cash register and perform shipping and receiving duties.
• Stock products, clean, and build visual displays, with or without accommodations.
• Attend store events to support teammates.

Benefits

• Discounts for employees and their families from Nike, Converse, and Jordan, up to 50% off.
• Accrued paid time off and holiday pay.
• Eligible employees working 20 hours or more per week receive access to a 401(k) Plan, CERA, Employee Assistance Program, mental and emotional health resources, financial coaching and education, child development support, and caregiving benefits starting on their hire date.
• Eligible employees working 20 hours or more per week can access Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• No-cost access to support through the Optum Employee Assistance Program for employees and their families.
• Tuition reimbursement up to $5,250 per calendar year for full-time Retail Associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed