Retail Supervisor | Mobile HWY 90

America's Thrift Stores•Mobile, AL

2d•Onsite

About The Position

The Retail Supervisor manages the daily operations of the front end and retail sales floor, maintains company standards across store areas, and responds to customer and donor needs. The role involves observing, evaluating, training, and coaching team performance through audits, quality control, and daily interaction. The supervisor helps ensure quick, accurate, and friendly service and exemplifies America’s Thrift Core Values in donor experience, productivity, and customer service. The schedule requires flexibility for rotating mid-shifts, evenings, weekends, and holidays. The Retail Supervisor oversees departmental team members and, in the absence of the Assistant Store Manager, oversees and administers the retail process and team in accordance with company policies, procedures, regulations, and laws. The position also fulfills manager-on-duty responsibilities and takes reasonable action when store leadership is absent. The role requires extended standing and walking, handling merchandise and supplies, using store equipment, and moving throughout store and exterior areas. Work may take place indoors in a semi-controlled temperature environment and outdoors in varying weather, with exposure to varying noise levels, dust, odors, and changing activity levels. Essential physical functions must be performed safely throughout the scheduled shift, with or without reasonable accommodation.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods.
Ability to lift and carry up to 50 pounds and push or pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access items up to 14 feet high and maintain balance while performing job-related activities.
Manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, policy compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.