Mobile Night Supervisor

National Health Foundation•Los Angeles, CA

2h•$22 - $24•Onsite

About The Position

The Mobile Night Supervisor provides multi-site operational leadership and supervisory support during evening, overnight, and weekend hours when regular site leadership may not be present. The position rotates among assigned Recuperative Care locations, including Pico-Union, Glendale, Arleta, and other NHF locations, and may be redirected during a scheduled shift based on staffing, safety, guest needs, incidents, or other operational priorities. The supervisor serves as an extension of site and operational leadership, providing visible oversight, supporting frontline employees, monitoring adherence to NHF policies and procedures, responding to escalated situations, and helping ensure safe, consistent operations across locations. This role requires dependable, independent decision-making and the ability to respond effectively to unexpected situations while traveling between NHF locations during evening and overnight hours. The supervisor is the primary supervisory resource for frontline employees when regular site leadership is unavailable, and maintains communication with operational leadership throughout the shift. The role also requires reliable transportation and the ability to travel between assigned locations. The anticipated schedule is Wednesday 6:00 p.m.–2:00 a.m., Thursday 6:00 p.m.–2:00 a.m., Friday 7:00 p.m.–3:00 a.m., Saturday 7:00 p.m.–3:00 a.m., and Sunday 8:00 p.m.–4:00 a.m. The schedule and assigned locations may be modified based on operational needs. The hourly rate is $22.00–$24.00. Candidates must successfully pass a background check, LIVE scan, and TB test.

Requirements

High school diploma or equivalent required.
Demonstrated ability to supervise employees and address performance or conduct concerns.
Strong conflict-resolution and de-escalation skills.
Ability to remain calm and exercise sound judgment during emergencies or challenging situations.
Strong verbal and written communication skills.
Ability to prepare clear, factual, and timely documentation.
Ability to work independently with limited onsite senior management.
Ability and willingness to work evenings, overnight hours, weekends, and holidays as required.
Reliable transportation and ability to travel between assigned NHF locations during scheduled working hours.
Valid driver's license and automobile insurance when required for assigned duties.
Strong leadership presence and sound decision-making.
Ability to hold employees accountable respectfully and consistently and establish professional boundaries with employees and guests.
Ability to manage competing priorities across multiple locations, maintain situational awareness, and attend to safety.
Ability to recognize when an issue can be resolved independently and when immediate escalation is required.
Strong documentation, follow-through, dependability, and consistency.
Candidates must successfully pass a background check, LIVE scan, and TB test.

Nice To Haves

Associate or bachelor's degree in human services, healthcare, social services, business, management, or a related field.
Minimum of two years of supervisory, lead, or progressively responsible operational experience.
Experience supervising frontline employees in a 24/7 environment.
Experience in recuperative care, healthcare, behavioral health, residential services, social services, hospitality, shelter services, or another high-service environment.

Responsibilities

Provide direct supervisory presence and operational oversight at assigned NHF locations during evening, overnight, and weekend hours.
Rotate among assigned locations and travel between them during shifts as needed to address staffing, safety, guest, or operational concerns.
Serve as the primary supervisory resource for frontline employees when regular site leadership is unavailable; provide direction, coaching, clarification, and immediate performance feedback.
Reinforce NHF expectations regarding professional conduct, boundaries, attendance, dress code, cell phone use, and safety.
Confirm staffing and coverage, respond to callouts and shortages according to established procedures, and verify employees are at assigned posts completing their responsibilities.
Conduct routine site walkthroughs, document observations, and review shift activities, communication logs, bed checks, incident documentation, and other operational records for completeness and accuracy.
Ensure effective shift handoffs and communication between evening, overnight, and morning teams; take corrective action within the position’s authority and communicate unresolved concerns to management.
Maintain a visible leadership presence focused on the safety of employees, guests, visitors, and facilities.
Respond to incidents, guest escalations, emergencies, security concerns, and unexpected events; support de-escalation and ensure applicable emergency and safety protocols are followed.
Contact emergency services or NHF leadership when necessary, and promptly escalate serious safety concerns, allegations of misconduct, threats, violence, suspected abuse, and medical emergencies.
Observe employee performance, address concerns through coaching and redirection, and document performance, attendance, conduct, or policy concerns for review by supervisors or People & Culture.
Partner with site leadership and People & Culture when formal corrective action may be necessary; recognize and communicate positive performance and teamwork.
Monitor compliance with NHF policies, procedures, program requirements, and safety expectations; identify recurring concerns and areas requiring training or management attention.
Assist leadership in promoting consistent operational practices across locations and participate in investigations, fact gathering, or incident follow-up when requested.
Maintain confidentiality of employee, guest, medical, and organizational information, as well as professional supervisory boundaries.
Maintain communication with designated operational leadership and prioritize locations according to safety, staffing, guest concerns, and operational urgency.
Complete a supervisory shift report covering locations visited, significant observations, staffing concerns, incidents, actions taken, and matters requiring leadership follow-up.