Retail Supervisor | Mobile HWY 90

America's Thrift Stores•Mobile, AL

1d•$17•Onsite

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintains company standards across store areas, and responds to customer and donor needs. The supervisor observes, evaluates, trains, and coaches team members to support quick, accurate, and friendly service, while exemplifying America’s Thrift Core Values in donor experience, productivity, and customer service. The role requires flexibility to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays. The Retail Supervisor directs departmental team members, supports recruiting and onboarding, schedules staff according to labor needs, and performs retail team member duties. The position also oversees inventory, cash register operations, cash handling, merchandise quality and presentation, promotions, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the supervisor oversees the retail process and team, and fulfills manager-on-duty responsibilities as needed. The work involves extended periods standing and walking, handling merchandise and supplies, and moving throughout store areas. It takes place indoors in a semi-controlled temperature environment and outdoors in varying weather as business needs require, with exposure to varying noise levels, dust, odors, and changing activity levels. The position must be able to perform its essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during the shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access heights up to 14 feet and maintain balance while climbing and performing related tasks.
Sufficient manual dexterity and hand-eye coordination to use cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions as business needs require.
Ability to safely perform the essential physical functions of the position throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to the store’s labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels, analyze product and supply levels, and take corrective action to prevent inventory issues.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Set an example and train and coach team members to deliver a positive customer and donor experience.
Ensure merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity practices.
Promote loss prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, policy compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee, implement, and administer the retail process and team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.