Retail Supervisor | Mobile Hwy 90

America's Thrift Stores•Mobile, AL

2d•Onsite

About The Position

The Retail Supervisor manages daily operations of the front end and retail sales floor, maintaining company standards throughout the store and ensuring attentive service to customers and donors. The role includes observing, evaluating, training, and coaching team performance through audits, quality control, and daily operational activities. The supervisor exemplifies America’s Thrift’s core values in donor experience, productivity, and customer service. The position requires a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. The Retail Supervisor may oversee and administer retail operations in the absence of the Assistant Store Manager, fulfill manager-on-duty responsibilities, and take reasonable action when store leadership is absent. The role also involves substantial physical activity throughout store and exterior areas, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and safely climbing approved equipment.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach others’ work.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during the work shift.
Ability to lift and carry up to 50 pounds and push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach at, below, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to heights of up to 14 feet and maintain balance while performing job-related activities.
Sufficient manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas.
Ability to work indoors in a semi-controlled temperature environment and outdoors in varying weather and temperature conditions.
Ability to safely perform the essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to provide a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication to turn team member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in line with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss prevention awareness and uphold applicable procedures and policies.
Maintain a safe work environment through education, follow-up, policy and procedure compliance, and support of OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.