Retail Success Manager

EchoStar•Littleton, CO

12d

About The Position

The Retail Success Manager solves key friction points across the retail partner ecosystem by driving engagement, tool adoption, and operational alignment. The role addresses fragmentation in communication channels and platform utilization to maximize retail sales performance and customer retention. By leading core retail enablement platforms and managing strategic projects, the position closes productivity gaps and optimizes cross-functional execution between retail partners and HQ. The role oversees and refines communication strategies across channels such as WhatsApp and email, expands into new engagement modes, and leads the Elevate Calling and Elevate Marketing programs to increase platform adoption and improve retail sales outcomes. It directs dedicated project management resources, tracks development hours, manages system updates, and delivers ROI metrics. The manager aligns executive messaging with daily operations in partnership with Training, Sales Development, and HQ Operations, and uses AI tools and data-driven insights within retailer platforms to streamline administrative workflows and boost partner productivity.

Requirements

Proven track record in operational management, team leadership, and program execution within a retail or partner ecosystem.
Advanced communication and synthesis skills to translate high-level business direction into clear, actionable guidance for partners.
Strategic thinking and project management expertise to translate long-term goals into structured roadmaps and daily execution.
AI literacy and application skills to integrate data-driven insights and automated solutions into operational processes.
Strong collaboration and stakeholder management abilities to partner across internal HQ teams and external vendors.
Bachelor’s degree in business, management, or a related field.
3–5 years of management experience in a similar field or industry.
At least 3–5 years of experience with platform and project management lifecycle tools.
At least 3–5 years of experience with retail enablement tools and multi-channel messaging platforms such as WhatsApp and email.
At least 3–5 years of experience with Microsoft Office and management software applications.
Willingness to participate in at least one in-person interview.

Nice To Haves

Relevant industry certifications or advanced leadership training.

Responsibilities

Oversee and refine end-to-end communication strategies across existing channels, including WhatsApp and email, while expanding into new engagement modes.
Lead the Elevate Calling and Elevate Marketing programs to increase platform adoption and enhance retail sales outcomes.
Direct dedicated project management resources to track development hours, manage system updates, and deliver clear ROI metrics.
Align executive messaging with daily operational needs in partnership with Training, Sales Development, and HQ Operations.
Use AI tools and data-driven insights within retailer platforms to streamline administrative workflows and boost partner productivity.