Retail Store Team Lead

Horizon Hobby • Champaign, IL

4d • Onsite

About The Position

Horizon Hobby is hiring a Retail Store Team Lead for its new Retail Store & Experience Center in Champaign, Illinois. This on-site role helps create exceptional radio-control (RC) experiences and captures customer feedback and observations to inform future programs, merchandising strategies, factory tours, and customer experiences. Unlike a traditional retail sales lead, the position focuses on giving customers opportunities to see, touch, try, learn, and experience RC firsthand. The Team Lead introduces customers to the hobby, demonstrates products, coaches team members, maintains engaging displays, and helps store operations run smoothly. The role typically involves 20–40 hours per week, with weekends required. The store is generally open seven days a week from 9:00 a.m. to 8:00 p.m., with shorter weekend hours. A permanent schedule is determined after hire based on store needs and staffing. Typical pay is $20–$22 per hour; the final offer depends on the selected candidate’s experience and qualifications.

Requirements

• High school diploma or equivalent.
• Previous customer service experience in retail, hospitality, or entertainment, or supervisor experience.
• Previous cash-handling experience.
• Experience with store opening and closing procedures and general retail store operations.
• Comfort learning and demonstrating RC products and simulators.
• Ability to operate a point-of-sale system and other store technology.

Nice To Haves

• Previous RC hobby experience.

Responsibilities

• Create an engaging and welcoming environment for RC enthusiasts, families, first-time customers, and experienced hobbyists.
• Encourage customer participation through demonstrations, simulators, workshops, and other hands-on experiences.
• Teach first-time users basic RC operation and encourage customers to return for upcoming activities.
• Maintain Horizon’s merchandising and presentation standards throughout the store.
• Ensure merchandise is properly located, faced, organized, and replenished.
• Perform designated opening and closing leadership responsibilities.
• Help prepare event areas by explaining rules, engaging participants, and maintaining a safe environment.
• Stay current on new products, promotions, featured items, demonstrations, and Experience Center activities.
• Ensure team members understand priorities, receive ongoing coaching, and are equipped to deliver exceptional customer experiences.
• Encourage active use of tracks and hands-on experiences, uphold merchandising and operational standards, and help ensure events are organized and well-executed.
• Proactively identify and solve problems and help ensure each visitor receives a personalized experience.
• Perform other duties within the scope of the position and assist with special projects or other work important to company operations.

Benefits

• Medical, dental, and vision coverage.
• HSA and FSA options.
• Short-term and long-term disability insurance.
• Life insurance and supplemental life insurance.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Internal rewards.
• Discounts on products.
• Additional coverage options, including accident, critical illness, hospital, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED