Retail Store Team Lead
About The Position
The Retail Store Team Lead, also referred to as the Experience Center Team Lead (ECTL), helps create exceptional radio-control (RC) experiences at Horizon Hobby’s Retail Store & Experience Center in Champaign, Illinois. The role focuses on helping customers see, touch, try, learn, and experience RC products, while capturing customer feedback and observations that may inform future programs, merchandising strategies, factory tours, and customer experiences across the company. The Team Lead introduces customers to the hobby, demonstrates RC products, coaches team members, maintains engaging product displays, and supports smooth store operations. They help ensure team members understand their priorities, receive ongoing coaching, and can deliver memorable, personalized customer experiences. The position is on-site. The store generally operates seven days a week from 9:00 a.m. to 8:00 p.m., with shorter weekend hours. The standard schedule is 20–40 hours per week, with weekends required; a permanent schedule is determined after hire based on store needs and staffing.
Requirements
- High school diploma or equivalent.
- Previous customer service experience in retail, hospitality, or entertainment, or supervisor experience.
- Previous cash handling, store opening and closing procedures, and general retail store operations experience.
- Comfort learning and demonstrating RC products and simulators.
- Ability to operate a POS and other store technology.
Nice To Haves
- Previous RC hobby experience.
Responsibilities
- Create an engaging and welcoming environment for RC enthusiasts, families, first-time customers, and experienced hobbyists.
- Encourage customers to interact with the hobby through demonstrations, simulators, workshops, and other hands-on experiences.
- Teach first-time users basic RC operation and encourage them to return for upcoming activities.
- Maintain Horizon’s merchandising and presentation standards throughout the store.
- Ensure merchandise is properly located, faced, organized, and replenished.
- Perform designated opening and closing leadership responsibilities.
- Prepare event areas by explaining rules, engaging participants, and maintaining a safe environment.
- Stay current on new products, promotions, featured items, demonstrations, and Experience Center activities.
- Ensure team members understand their priorities, receive ongoing coaching, and are equipped to deliver exceptional experiences.
- Encourage active use of tracks and hands-on experiences, uphold merchandising and operational standards, and ensure events are organized and well-executed.
- Proactively identify and solve problems.
- Capture customer feedback and observations that help shape future programs, merchandising strategies, factory tours, and customer experiences.
- Perform other duties and assist with special projects or other work necessary or important to Horizon Hobby’s operations.
Benefits
- Medical, dental, and vision coverage.
- HSA and FSA options.
- Short-term and long-term disability insurance.
- Life insurance and supplemental life insurance.
- 401(k) with a company match.
- Paid time off.
- Paid holidays.
- Internal rewards.
- Discounts on products.
- Additional coverage options, including accident, critical illness, hospital, and pet insurance.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
