Store Team Lead

Crocs, Inc.•Gurnee, IL

3d•$17 - $21•Onsite

About The Position

As a Team Leader at Crocs, you help create memorable consumer experiences while supporting the team in achieving store goals. You deliver outstanding service, share product and brand knowledge, and help maintain a positive team culture. The role includes key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is ready for business each day. You will assist across store departments, lead by example on the sales floor, coordinate day-to-day team activities in your assigned area, and follow Crocs policies and compliance procedures. The work involves moving merchandise, arranging products, using ladders, and spending extended periods on your feet and moving throughout the store.

Requirements

Must be 18 years or older.
2–3 years of retail experience.
Flexibility to work nights, weekends, holidays, and extended hours; regular attendance and punctuality are essential.
Desire to succeed in a high-growth, fast-paced retail environment.
Ability to move merchandise with appropriate equipment between the backroom and sales floor.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to be on your feet for a minimum of 8 hours per shift and continuously move around the store.
Ability to stand, walk, kneel, or balance for a duration of time.
Ability to read and comprehend instructions, reports, and information on computer/register screens, and input information into a computer.

Nice To Haves

Prior store leadership experience.

Responsibilities

Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values.
Assist in store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations.
Lead by example on the sales floor and work with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement.
Manage day-to-day team activities in an assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up while maintaining high service standards.
Stay informed about product collaborations, launches, and brand initiatives and share relevant knowledge with consumers as a brand ambassador.
Adhere to Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives.
Perform key holder duties, including opening and closing procedures, cash handling, store recovery, and preparing the store for business.