Retail Store Tailor
About The Position
The Tailor delivers high-quality craftsmanship and ensures a proper fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role calls for attention to detail, strong sewing and alteration skills, and a commitment to quality and customer satisfaction. The Tailor contributes to a professional, positive team environment by working reliably and efficiently, collaborating with colleagues, and upholding company standards. The position performs standard garment alterations, maintains quality and an organized workspace, uses tailor shop equipment, and prepares completed garments for customer pickup. It also supports customer service and store activities, collaborates with sales staff and fellow tailors, and may help train colleagues. The role may involve voluntarily working across multiple store or site locations and brands. The stated pay range is $17.13–$27.42 per hour.
Requirements
- Ability to operate small tools and equipment, including needles, scissors, sewing machines, and presses, with precision.
- Ability to understand, follow, and execute detailed instructions.
- Ability to sit and stand for extended periods.
- Strong attention to detail to ensure garments meet quality standards.
- Excellent time management skills to complete alterations efficiently within designated timeframes.
- Ability to communicate clearly and professionally.
- Ability to read, count, and write to complete required documentation accurately.
- Ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
- Ability to work at least 40 hours per week when needed, including any hours the store is in operation.
Responsibilities
- Perform standard alterations, including pant hems; waist and seat adjustments; rise and tapering modifications; coat sleeves; side seams; and lower collar adjustments, following company guidelines.
- Maintain an average of 60 minutes of productive alteration work per working hour, allowing for rest and meal periods and time for non-tailoring tasks as needed.
- Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
- Press garments for a clean, crisp finish.
- Maintain a clean, organized, efficient workspace and properly store and maintain tools and materials.
- Demonstrate proficiency with tailor shop equipment.
- Accurately tag and organize completed work for customer pickup.
- Monitor tailoring supplies and request replenishment from management as needed.
- Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
- Participate in customer consultations at management's direction, offering guidance and recommendations on alterations and garment fit.
- Listen to customer needs and provide personalized solutions.
- Adapt to changing workload priorities and scheduling needs as directed by management.
- Share tailoring knowledge and techniques with fellow tailors to promote consistent quality and skill development.
- Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing.
- Seek and respond to constructive feedback and promptly communicate concerns or requests to management.
- Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
- Provide sales staff with tailoring insights to enhance product knowledge and customer experience.
- Maintain professional appearance and personal care.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
