Retail Store Tailor

Tailored Brands • Orland Park, IL

6d • $18 - $29

About The Position

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. The role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction, while collaborating effectively with colleagues and upholding company standards.

The Tailor performs standard alterations in accordance with company guidelines, maintains garment quality, presses finished garments, and keeps the workspace and equipment organized and well maintained. The role also includes accurately tagging completed work, monitoring tailoring supplies, and supporting customer service and sales-floor activities as needed. Tailors may participate in customer consultations, share tailoring knowledge with colleagues, and assist with training sales staff.

The position may involve voluntarily working across multiple store or site locations and brands. The role may require working at least 40 hours per week when needed, including hours when the store is operating. Pay range: $18.28–$29.24; final base pay depends on skills, background, experience, and market location, and may be subject to prevailing wage laws.

Requirements

• Strong sewing and alteration abilities.
• Keen attention to detail and commitment to high-quality craftsmanship.
• Ability to operate small tools and equipment precisely, including needles, scissors, sewing machines, and presses.
• Ability to understand, follow, and execute detailed instructions.
• Ability to sit and stand for extended periods.
• Strong time-management skills to complete alterations efficiently within designated timeframes.
• Ability to communicate clearly and professionally.
• Ability to read, count, and write to complete required documentation accurately.
• Physical ability to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Ability to work at least 40 hours per week when needed, including any hours the store is in operation.

Responsibilities

• Perform standard alterations, including pant hems; waist and seat adjustments; rise and tapering modifications; coat sleeves; side seams; and lower collar adjustments, in line with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for appropriate breaks and time for non-tailoring tasks as needed.
• Ensure garments meet quality standards, including clean finishes, secure stitching, even seams, and removal of loose threads and pins.
• Press garments to provide a clean, crisp finish.
• Maintain a clean, organized, efficient workspace and properly store and maintain tools and materials.
• Demonstrate proficiency with tailor shop equipment.
• Accurately tag and organize completed work so it is ready for customer pickup.
• Monitor tailoring supplies and request replenishment from management as needed.
• Support front-of-house activities as needed, including cleaning, restocking merchandise, and assisting customers.
• Participate in customer consultations at management’s direction, providing guidance and recommendations about alterations and garment fit.
• Listen to customer needs and provide personalized solutions to deliver a positive customer experience.
• Adapt to changing workload priorities and scheduling needs as directed by management.
• Share tailoring knowledge and techniques with fellow tailors to promote consistent quality and skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.
• Seek and respond to constructive feedback from management and promptly communicate concerns or requests.
• Report incidents, accidents, and safety hazards to the manager on duty and/or Regional Manager.
• Provide tailoring insights to sales staff to strengthen product knowledge and improve the customer experience.
• Maintain professional appearance and personal care.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed