Retail Store Supervisor - (Key Carrier) - Full Time - NEW STORE OPENING!

External Ocean State Job Lot•Hamilton, NY

About The Position

The Store Area Supervisor at Ocean State Job Lot oversees daily operations and merchandising in assigned areas, ensuring smooth freight flow and exceptional customer experiences under the guidance of a designated Team Leader. The role is a development path for future OSJL team leaders, and associates are encouraged to pursue leadership growth opportunities. The position requires at least one year of professional experience in another retail environment. Prior customer service, training, merchandise ordering, receiving, stocking, and maintenance experience is preferred. Candidates need computer skills, including familiarity with Google tools and Qlik, and must be available to work as business needs require, including nights and weekends. Applicants must be at least 18 years old. Work is primarily in a climate-controlled environment with minimal potential safety and health hazards. The role involves extended periods of movement, standing or remaining stationary, climbing, descending, and positioning to complete tasks, as well as some sedentary activity and near-vision work for reading and computer use. Frequent physical activities include using hand tools, climbing ladders, moving, reaching, and lifting; the employee should be able to lift 35 pounds regularly. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 1 year of professional experience in another retail environment.
Computer skills, including use of Google tools such as Email, Sites, Slides, Drive, Docs, and Sheets, and Qlik.
Availability to work as needed by the business, including nights and weekends.
Must be at least 18 years old.
Able to lift 35 pounds on a regular basis.

Nice To Haves

Prior customer service experience.
Prior training experience.
Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments.

Responsibilities

Champion exceptional customer service for diverse clientele and foster a welcoming, inclusive environment by exemplifying the T.R.E.A.T. model.
Connect customers with corporate customer service and help ensure effective resolution of customer concerns.
Promote company-wide customer initiatives, including donations, loyalty programs, and promotions.
Create effective work schedules for the assigned area.
Guide and support the team to complete tasks and foster a collaborative, motivating environment.
Support training for store associates and foster growth opportunities across levels.
Manage merchandise presentation and ensure timely adherence to company guidelines.
Maintain accurate signage and ticketing; order merchandise appropriately and manage backroom stock and sales-floor flow.
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
Identify, separate, and display priority items effectively.
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies.
Uphold store safety and maintenance standards.
Supervise store operations, including opening and closing procedures, when designated.
Operate a cash register as needed.
Adhere to all company policies and procedures.
Perform other duties and tasks as assigned by supervisors or managers.

Benefits

30% associate discount.
Wellbeing time and Care.com access.
Paid time off, including sick time pay, vacation, and holiday pay.
Medical, dental, vision, life insurance, critical illness, and accident coverage.
Flexible Spending Account (FSA).
Short-term disability coverage.
Accolade Care personalized healthcare support and navigation.
Referral bonus eligibility.
Tuition reimbursement.
Profit sharing bonus.
401(k) retirement savings plan.
Vacation and various discounts at partner companies.