Retail Store and Outlet Manager-New Store

Bob's Discount Furniture•Orange Park, FL

2d•$85,000 - $120,000•Onsite

About The Position

The Retail Store & Outlet Manager leads sales, operations, and culture across Bob’s Discount Furniture’s retail showroom and outlet environment. The role combines full-store leadership with outlet sales and warehouse operations, with responsibility for delivering a strong guest experience while upholding the company’s values. The manager sets expectations for performance, safety, accountability, and engagement, and develops teams to meet sales, operational, and customer satisfaction goals. This is a full-time, in-store leadership role with a flexible retail schedule that includes nights, weekends, holidays, and on-call availability as business needs require. The manager leads store and outlet teams, oversees inventory and operational processes, manages schedules and performance plans, and may provide support to neighboring stores or outlets. The position also requires responding to store alarms and emergencies outside operating hours when required. The role pays a base salary of $70,000–$85,000 plus incentive bonuses. Expected total compensation is $85,000–$120,000, with bonuses guaranteed during training.

Requirements

Proven success leading high-performing retail teams.
Strong financial and operational acumen.
Ability to manage complex operations under pressure.
Excellent communication, coaching, and conflict-resolution skills.
Must be at least 18 years old.

Nice To Haves

5–10 years of retail sales experience; commission-based experience preferred.
5 or more years of retail store and/or outlet management experience.
Demonstrated success exceeding financial and operational goals.
Experience partnering with Human Resources and Loss Prevention on employee relations.

Responsibilities

Drive store and outlet sales performance to meet or exceed budgeted sales, margin, and KPI targets.
Ensure a consistent, high-quality guest experience across the showroom, outlet floor, and warehouse operations.
Model and reinforce company culture, selling behaviors, and customer engagement standards.
Assess coaching effectiveness and ensure store and outlet leaders give clear, actionable guidance to associates.
Represent Bob’s Discount Furniture in the community as a brand ambassador.
Oversee store, outlet, and warehouse operations, including safety, cleanliness, organization, and efficiency.
Maintain accurate inventory practices, including cycle counts, take-with tracking, tagging, staging, and inventory reconciliation.
Ensure inventory management processes follow company policies and procedures.
Maintain visual standards and outlet merchandising to support sales and the guest experience.
Enforce safety, security, cash-handling, and opening and closing procedures.
Lead, coach, and develop Store Leadership, Outlet Experience Specialists, Product Support Associates, and other store associates.
Foster accountability, collaboration, inclusion, and continuous improvement.
Identify high-potential employees and partner with Human Resources on development, succession planning, and performance management.
Execute employee relations and disciplinary actions in partnership with Human Resources, Operations, and Loss Prevention.
Lead new associate onboarding and orientation according to company standards.
Create and manage schedules for store, outlet, and warehouse teams in alignment with business trends and labor goals.
Use operational systems and reporting tools to drive store performance.
Analyze performance data and develop action plans to improve sales, labor, inventory, and customer metrics.
Maintain availability during peak business times, including nights and weekends.
Respond to store alarms and emergencies outside operating hours when required.
Support neighboring stores or outlets as business needs dictate.