Retail Store Manager

King Ranch•College Station, TX

12d

About The Position

The Retail Store Manager promotes a positive culture among the store team and cross-functional partners and consistently delivers an exceptional customer experience. The manager mentors store team members on product knowledge, active selling techniques, and King Ranch brand heritage. The role oversees store promotions and marketing, merchandising and presentation standards, staffing and payroll schedules, inventory, merchandise replenishment, daily store operations, and compliance with security, safety, and company policies. The manager also interviews, hires, trains, and develops employees.

Requirements

Detail-oriented and organized.
Resourceful and proactive, with the ability to take initiative and take on additional tasks during peak times.
Effective problem-solving skills.
Excellent verbal and written communication skills.
Proficient computer skills.
Flexible and adaptable.
High school diploma.
At least 3 years of experience providing exceptional customer experience, preferably in a retail environment.
Proven experience managing teams in a customer-focused or selling environment, with a track record of driving success.
Passion for attracting, developing, and retaining diverse and dynamic teams.

Responsibilities

Promote a positive culture among the store team and cross-functional partners.
Deliver an exceptional customer experience to all guests.
Coach team members on product knowledge, active selling techniques, and King Ranch brand heritage.
Execute promotions and marketing activities in line with King Ranch brand direction and standards.
Maintain merchandising and store presentation standards aligned with King Ranch brand standards.
Plan, prepare, and manage employee work schedules, and report store payroll weekly.
Supervise, train, and carry out regular inventory cycle counts.
Replenish sales-floor merchandise from backstock and prepare warehouse replenishment orders.
Ensure sales associates complete tasks and daily activities in accordance with the store plan.
Ensure employees comply with security and safety laws and procedures and King Ranch, Inc. policies, and maintain a risk-free environment.
Communicate with appropriate cross-functional partners to mitigate negative customer feedback.
Maintain organization, cleanliness, and recovery standards on the sales floor.
Process cash register transactions accurately and efficiently.
Perform duties required to open and close the business each day.
Interview, hire, and train employees.