Retail Store Manager

Michaels•Tinley Park, IL

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of time on managerial work. The role is responsible for leading the team, delivering a great customer experience and desired results, ensuring readiness to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations and compliance, delivers sales and profit plans and other KPIs, leads customer experience, shrink and safety programs, and staffs and develops the team. The role also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in Custom Framing sales and production. The work takes place in a public retail store; some stock rooms may not be climate controlled, some work is outdoors, and the frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, and execution of Company policies and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the team to achieve role KPIs.
Lead execution of customer brand promises and implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Hire, train, observe, and coach qualified team members; lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.